Picture this. A hard-working, small-business owner with high integrity and deep love for his business – but his Google ranking hovers down around 2.8! Yikes. Silent Customer Thief This is an actual situation that we happened to come across a few days ago. Who knows how much business this owner has lost as his Google listing is passed over. No wonder we call it the “silent customer thief.” This business…
online reputation management
Gain a Customer? Retain a Customer? We Help You Do Both!
Attention Business Owner When it comes to customers, where are you investing the most of your time, attention, and dollars? This is a powerful question for every business owner to ask – and answer. Check out these statistics: Acquiring a new customer can cost five times more than retaining an existing customer. Increasing customer retention by 5% increases profits 25-95%. The success rate of selling to a customer you already…