In our Online Reputation Management business, working with owners of small businesses, we see misunderstanding in how to best be FOUND on the Internet. Cyberspace is like an entire universe. It’s easy to disappear. Because Facebook has become prevalent in the lives of the masses, many business owners have bought into the FB hype of the benefits of having hundreds (or thousands) of followers along with their accompanying likes —…
online reviews
Reply, Reply, Reply… To Your Reviews
Business Owner! Are you replying to the reviews that are coming in to your company? If not, why not? If not, you could very well be leaving money on the table. Did you know that consumers spend up to 49% more money at businesses that reply to reviews? WHAT? Yep. You read that right. So, if you think you “don’t have time” to reply to reviews, look at the revenue…
Negative Reviews Got You Bummed? Follow These Tips
Negative online reviews! Some business owners are actually afraid of negative reviews. Let’s turn those fears into positive actions. Check out these tips. Handled correctly, a negative review might turn around for your good. Tip #1. Take a deep breath; remain calm; don’t over react It’s so easy to get defensive when you see a bad review about your business. But don’t go there. Take time to cool down. Have…